Refund and Returns Policy

Introduction

Welcome to www.visionwellnesswear.com. At Vision Wellness Wear, we strive to ensure your satisfaction with our blue light blocking glasses. If you are not entirely satisfied with your purchase, we are here to help. This policy outlines the conditions and processes for returns and refunds.

Business Name: Vision Wellness Wear
Address: International City, UAE
Email: [email protected]
Effective Date: 15th July 2024

1. Returns

1.1 Eligibility for Returns

To be eligible for a return, your item must be:

  • Unused and in the same condition that you received it.
  • In the original packaging with all tags and labels attached.
  • Accompanied by the receipt or proof of purchase.

1.2 Timeframe

You have 30 calendar days from the date you received your item to initiate a return.

1.3 Non-returnable Items

Certain items are not eligible for return, including:

  • Gift cards.
  • Items marked as final sale.

2. Initiating a Return

2.1 Process

To initiate a return, please follow these steps:

  1. Email us at [email protected] with your order number, the item you wish to return, and the reason for the return.
  2. Once your return request is approved, we will provide you with a return authorization number and instructions on how to send your item back to us.

2.2 Return Shipping

  • You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
  • If you receive a refund, the cost of return shipping will be deducted from your refund.
  • We recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.

3. Refunds

3.1 Refund Process

Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund. If your return is approved, we will process your refund to your original method of payment within 7-10 business days.

3.2 Partial Refunds

There are certain situations where only partial refunds are granted:

  • Any item not in its original condition, damaged, or missing parts for reasons not due to our error.
  • Any item that is returned more than 30 days after delivery.

4. Exchanges

4.1 Exchange Eligibility

We only replace items if they are defective or damaged. If you need to exchange an item for the same product, email us at [email protected] with your order number and details of the defect or damage.

5. Late or Missing Refunds

5.1 Checking Your Refund Status

If you haven’t received a refund yet:

  1. Check your bank account again.
  2. Contact your credit card company; it may take some time before your refund is officially posted.
  3. Contact your bank. There is often some processing time before a refund is posted.

5.2 Contacting Us

If you’ve done all of this and you still have not received your refund, please contact us at [email protected].

6. Contact Us

If you have any questions about our Refunds and Returns Policy, please contact us at:

Vision Wellness Wear
International City, UAE
Email: [email protected]

We value your business and aim to provide the best customer service experience. Thank you for shopping with Vision Wellness Wear!